Get Inspired! Tech Adoption Journey from Fellow Law Practices
From Off-the-Shelf to Custom: Folich LLC’s Legal Tech Adoption Story
At Folich LLC, Managing Director Mr Wilson Foo sees the adoption of legal technology as a thoughtful and evolving journey. From exploring leading practice management systems to developing in-house tools tailored to specific legal workflows, the firm has strategically embraced a suite of solutions to streamline operations, improve client engagement, and reduce administrative overhead. By leveraging both commercial platforms such as Clio and Lupl, and home-grown innovations such as ProQuaere, Caselist, and Didpol, Folich LLC demonstrates how a mix of ready-made and custom-built solutions can effectively meet the evolving demands of legal practice.
In the following Q & A, Mr Foo shares how his firm selected and implemented these tools, the benefits they have seen, and what’s next in their legal tech journey.
What legal tech solutions has your firm adopted, and what led to this decision?
Folich LLC has adopted a number of off-the-shelf technologies. In addition to that, as one of the managing directors of Folich LLC, I will be continuing to use the legal tech solutions that I have developed at Custom Automated Systems® Pte Ltd.
After considering various practice management systems such as CoreMatter, Tessaract, and Clio, my firm finally decided on Clio for our practice management system. This will be bundled with Lupl as part of a government grant.
My firm has also engaged Availabilit Pte Ltd to supply our domain, endpoint protection, and Microsoft 365 licences.
My firm engaged Digipixel Pte Ltd for website design.
I will be continuing to list my profile on ProQuaere for appointment booking and artificial searches, as well as use Caselist for Bundle of Authorities generation and case downloading, and Didpol for auto-generation of Deed Polls and HDB Standard Form Powers of Attorney when those needs arise.
How did you evaluate and choose the right solution for your law firm?
For Clio, we are familiar with Serena from Bizibody Technology Pte Ltd, and she recommended taking up a government grant to obtain a Clio licence. Based on the demo of Clio, we were also quite impressed by some of the automation features such as auto-generation of invoices, and analysis of collections. There is also built-in integration with OneDrive which is helpful. As part of the government grant, Clio is bundled with Lupl.
For Availabilit Pte Ltd, we were not aware of any other option to set up all the IT logistics of a law firm. Availabilit Pte Ltd also offered a discounted rate for the Microsoft 365 licences. Adrian was able to set up all the offerings for us at one go, and it is convenient to have a contract with one company rather than setting up each of these back-end solutions individually.
For Digipixel Pte Ltd, we reviewed some of their portfolio and found them to be impressive. It was also helpful that they are a Singaporean company and were able to understand our design needs better than a foreign provider would.
For ProQuaere, this will allow appointment booking by clients and prospects by simply looking at the available time slots linked to my Outlook calendar, as well as in-app video conferencing. The AI search is also a helpful feature as it explains to the user why certain lawyers are recommended by the app after the user types in their legal problem. There is no known direct competitor with the exact same features.
For Caselist, I have been using this for many years to drastically speed up compilation of Bundles of Authorities, download citations automatically and generate tab pages for annexures.
For Didpol, this allows quick generation of Deed Polls and HDB Standard Form Powers of Attorney when a client comes looking for such services.
It is pertinent that ProQuaere, Caselist, and Didpol are free to try and ad-supported. A licence is purchased only when one wants an ad-free experience. This minimises the initial cost outlay for law firms.
What benefits have you seen since adopting legal tech?
A practice management system is essential in this day and age. It is necessary for file management and accounts management. We were impressed by the potential benefits of Clio compared with the competition, as it will help us speed up our processes and better monitor where we are wasting time that could be better spent.
Availabilit Pte Ltd has brought the benefit of convenience. We did not have to buy licences for various software packages one by one. All our software packages and emails were set up by one company, which is our single point of contact.
Digipixel Pte Ltd is still in the process of working on our website, but so far we have been pretty impressed by their design skills and they have been able to translate our instructions into graphical concepts reliably.
ProQuaere allows me to improve the convenience of appointment booking with me by clients and is a marketing channel on which I can display my profile, practice areas, and the fact that I am a commissioner for oaths.
Caselist has helped me in every single trial and interlocutory application that I have done. The time that it has saved as compared to manually dragging and dropping files in Adobe or Kofax PDF is tremendous. Auto-downloading a batch list of cases from LawNet and databases for other jurisdictions, by simply opening a draft of submissions, is also a breeze. The bundles saved in its proprietary format can also be re-used and modified for other future cases.
Didpol has currently helped in the specific use cases of generating Deed Polls and HDB Standard Form Powers of Attorney, saving needless time that would be spent on drafting such routine documents when a client needs them.
What were your biggest challenges during implementation, and how did you overcome them?
For Clio, our biggest challenge is file migration as we have a long list of files from each managing director. We are currently still in the midst of the migration process.
There were not many challenges with Availabilit Pte Ltd, as they mainly provide us with a service to consolidate off-the-shelf solutions.
For Digipixel Pte Ltd, the greatest challenge is coming up with design ideas and arriving at a consensus on what we want our website to look like.
For ProQuaere, Caselist and Didpol, I do not face any challenges using them as I am the developer and thus totally familiar with the software. The main challenge would be to show my fellow managing directors how to use these solutions.
What’s next in your legal tech journey? Are there any tools or trends you’re currently exploring?
I am working on improving the AI search in ProQuaere with the help of some interns. Currently, the ProQuaere AI search does not work on many mobile phones or on some computers that are not powerful enough to run the AI model. I am currently working on some modifications to address this issue.
I am also working on improvements to Caselist. There is a planned feature to provide a one-line auto-summary of cases to provide a suggested “relevance” line for the cover page of the Bundle of Authorities. Currently, this has to be keyed in manually by the user. However, the user will be given a warning that the one-line summary of the case’s relevance is a suggestion only and the user must still edit it manually, as there remains a high risk of hallucinations when AI is used.
At the same time, I am working on the next version of Didpol. Currently, Didpol is hard-coded to generate only two types of documents. The next version of Didpol will feature the use of a custom XML-based open source legal programming language and the generation of custom documents based on templates uploaded by users. Once this is achieved, Didpol will potentially be able to generate many more different types of documents such as Affidavits for Substituted Service and other court forms under the Rules of Court and Practice Directions. There will also be targeted use of AI to generate specific parts of documents so that the risk of hallucinations is lessened. However, as the development is anticipated to be extensive, this new version may only be released after several years and as such I have only offered the premium version of Didpol for pre-order if anybody wants to support my development efforts.
Built for Battle: How Shobna Chandran LLC Uses Legal Tech to Compete with Big Firms
For Ms Shobna, Managing Director of boutique litigation firm Shobna Chandran LLC, legal technology isn’t optional, it’s essential. Drawing on her experience in global firms and a tech-driven environment, she brings a clear, strategic mindset to adopting legal tools that enhance efficiency and effectiveness. In this Q & A, Ms Shobna shares her first-hand insights on the role of legal tech in modern practice.
What legal tech solutions has your firm adopted, and what led to this decision?
As a boutique disputes firm, we often find ourselves on high-quantum, complex cross-border against teams from reputed local and international firms, including King’s Counsel and Senior Counsel. Our greatest strength is our intellectual firepower, our prowess at the law and our resilience and grit to seek the best outcome for our clients in Court and before Tribunals. To do this, we leverage technology extensively. Starting from practice management tools like Clio, which help us open files and render invoices efficiently, to a Document Management System (LawDocs – thanks to Mr Adrian Choo (Mr Choo) from AVBT), we rely heavily on technology to punch above our weight.
How did you evaluate and choose the right solution for your law firm?
I have always been on top of legal tech tools as I spent time in firms such as Clifford Chance and Dentons. In these teams, I was exposed to top-notch and cutting-edge legal tech tools that helped not only in practice and document management but also in business development efforts (such as pitches and presentation slides), as well generating lists of documents and other resource intensive tasks so that legal project management is made more efficient. I have also used the Relativity Document Review platform when I did work for banking related investigations from as early as 2013.
I was also fortunate to work on complex cross-border billion-dollar arbitration from the start of my career. Therefore, the sophisticated Tribunals in these cases were on to hyperlinks, soft copies, FTP sites (the predecessor of OneDrive) and more even in 2008 when I started practice. Accordingly, I am blessed to have experience using this software and the opportunity to have understood and learnt the benefits of different software for many years. The assessment of legal tech tools is made much easier with the help of business associates and friends such as Mr Choo (AVBT) and Ms Serena Lim (Ms Lim) (Bizibody), who I can seek recommendations from. It also helps that I am married to a tech whiz who works in the IT industry and I have been immersed in technology speak for close to 20 years now – technology is therefore something that is deeply embedded in my surroundings whether at home or at work!
What benefits have you seen since adopting legal tech?
Certainly, the use of legal tech helps with more mechanical tasks and preserves junior lawyer’s time and energy for more complex, intriguing, and intellectually challenging work. This helps in lawyer morale and also retention of junior lawyers.
At this point, I am considering tools in the legal project management space (an integrated solution that will be able to plot our court hearings – which we have almost every week, court deadlines – we had four alone on one day in June 2025(!) against our personal calendars and manpower charts, including reservist leave and other factors). I am also working on collaborating with other similarly sized firms to develop a “Harvey” for smaller and mid-sized firms which we can tap on for research of complex legal issues.
What were your biggest challenges during implementation, and how did you overcome them?
Fortunately, the team I work with is young and nimble. Our mindset is growth-oriented and learning-focussed, so there are no challenges from an implementation perspective. Some of the legal tech solutions can have a hefty price tag without a free trial period. Grants will also help us younger firms with accessing a broader range of legal tech solutions.
The IT committee and the Small Law Firms Committee recently in May 2025 organised a huddle for small to mid-size firms to discuss legal tech solutions and barriers to implementation. It was amazing to hear perspectives from others in the same boat and we created a WhatsApp Group chat for us to share ideas and innovate together (similar to a sandbox). Looking forward to being part of that community and learning from others as we harness technology to grow our practices!
What advice would you give to other firms exploring legal tech options?
Be open minded, discuss your pain points with peers who may have solutions (crowdsourcing), and give the experts i.e. Mr Choo and Ms Lim a buzz if you want to hear industry experts give you unfiltered opinions about the various tools available! Enjoy the journey!
